Privacy Policy

Last updated 24 September 2026

Who we are

RAH Contractors (Pty) Ltd ("RAH Contractors", "we", "us") is a building contractor and builders' merchant based at 11 Kirkby Road, Bedfordview, Johannesburg, 2007. We are the responsible party for the personal information described in this policy.

• Company registration number: [to be completed]
• Information Officer: [name to be completed], admin@rahcontractors.co.za

Information we collect

• Contact details: your name, phone number, email address and, where relevant, company name.
• Project and site details: site address, plans, photos and descriptions you send us when requesting a quote.
• Order details: the building materials on your list and your delivery or collection preferences.
• Correspondence you send us via our website, email, phone or WhatsApp.
• Basic technical information when you visit our website, such as browser type, device and the pages you view.

We do not take card or banking payments on this website.

How we use your information

• To respond to enquiries and prepare quotes.
• To plan, carry out and manage building, electrical, solar and other work you have appointed us for, including issuing compliance certificates.
• To process material orders, collections and deliveries.
• To meet our legal, tax and regulatory obligations.
• To improve our website and services.

We will only send you marketing messages if you have agreed to receive them or you are an existing client, and you can opt out at any time.

Who we share it with

We do not sell your personal information. We share it only where needed to do the job or where the law requires it, for example with:

• Suppliers, delivery partners and professionals (such as architects, engineers or registered installers) working on your project.
• Municipalities and regulatory bodies where approvals, registrations or compliance certificates are required.
• Service providers who host our website, email and business systems, under appropriate confidentiality obligations.
• Our accountants, auditors and legal advisers, or authorities where the law requires it.

Where information is stored or processed outside South Africa (for example, by cloud hosting providers), we take reasonable steps to ensure it receives a level of protection comparable to POPIA.

Cookies and website analytics

Our website may use cookies and similar technologies to keep the site working (for example, remembering the materials on your list) and to understand how visitors use it. You can block or delete cookies in your browser settings, although some features may not work as intended without them.

How we protect and keep your information

We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. We keep it only for as long as it is needed for the purposes above or as required by law, for example tax and building records.

Your rights

Under POPIA you may:

• Ask whether we hold personal information about you and request a copy of it.
• Ask us to correct or delete information that is inaccurate, out of date or no longer needed.
• Object to the processing of your information, including for direct marketing.
• Withdraw your consent where we rely on it.
• Lodge a complaint with the Information Regulator.

To make a request, email admin@rahcontractors.co.za. We may need to verify your identity before we respond.

Complaints

If you are not satisfied with how we have handled your personal information, please contact us first so we can try to resolve it. You may also contact the Information Regulator (South Africa) via www.inforegulator.org.za.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page, with the date it was last updated.